Last Updated: April 3, 2023
By using this site, you acknowledge that you have reviewed the terms of this Lumivero, LLC Data Privacy Policy (“Privacy Policy”) and agree that we may collect, use, process, and transfer your personal data in accordance with this Privacy Policy. If you do not agree to these terms, you may choose not to provide any personal data and not to use our website. However, this may preclude you from using our products or services. This Privacy Policy also forms part of the Master License and Software Agreement applicable to purchasing and using Lumivero’s products and services. Please read this Privacy Policy carefully.
In this Privacy Policy, references to “we,”, “our,” and “us” are to Lumivero (as that term is defined below), and references to “you,”, “your,” and “yours” are to our customers and third parties.
We may make changes to this Privacy Policy from time to time in accordance with legislative changes and business requirements. The most current version of the Privacy Policy will be posted on the Lumivero website. If a revision meaningfully reduces your rights, we will notify you by email.
As part of the business operations of Lumivero, all the information you provide may be transferred to or accessed by the various entities within the Lumivero Group in accordance with the provisions of this Privacy Policy.
Lumivero is committed to protecting the privacy of its customers’ personal data and to the responsible use of personal data in accordance with the relevant laws which govern our use and handling of such information. We have developed this Privacy Policy to explain how we collect, store, use, process and disclose your personal data.
Lumivero will collect, store, use, process, and disclose personal data only in a manner permitted by law. Personal data is any information or an opinion about an identified or identifiable natural person (“data subject”). The personal data that we may collect and hold in connection with your use of our website, products, and services may include your:
When you apply for, and we facilitate the provision of, a specific product or service, we may also collect information from you related to that product or service.
Job Applicants
If you are applying for employment with Lumivero, we may collect and process information about you, such as your employment history, qualifications, residency status, background check, and other information required as part of the recruitment process. Where reasonably necessary for the position for which you apply, we may also collect sensitive information about you, such as your health or medical information, racial or ethnic origin, and criminal convictions (if any). You acknowledge and consent to Lumivero's collection, storage, use, processing, and disclosure of any such information for the purpose of assessing your employment application.
Lumivero generally collects personal data as part of its recruitment process for the purpose of facilitating safe recruitment and determining suitability for the role. If you fail to provide certain information when requested, we may not be able to enter into an employment contract with you (for example, if incorrect references are provided), or we may be prevented from complying with our legal obligations (such as evidence of right to work).
Throughout your job application process, Lumivero will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for a secondary purpose, and that purpose is related, or, in the case of sensitive information, directly related to the original purpose. If we need to use your personal information for an unrelated secondary purpose, we will notify you and seek your consent.
The period for which we retain your information will depend on whether your application is successful and you become employed by us, the nature of the information concerned, and the purposes for which it is processed.
If the information is no longer required by us for any purpose for which it was collected, and is no longer required by law to be retained by us, we will destroy or de-identify the information.
When ordering or registering on our website, you may be asked to enter personal data, such as your name or email address. We also may ask for further personal data, including your mailing address, phone number, contact preferences, and credit card information. Lumivero does not store credit card information, as payments are processed through third parties using external payment gateways.
In particular, your personal data will be collected by Lumivero when you participate in the following:
We have processes in place to ensure that our records remain accurate, complete, and up to date, including by verifying information with you each time you use our services or from other sources.
If you provide another person's personal data to Lumivero, you are responsible for telling the other person that you have provided their personal data to Lumivero or obtaining their prior consent if required by law. You must also refer them to this Privacy Policy. By providing another person’'s personal data to Lumivero, you represent and guarantee that you are legally authorizsed to provide such personal data, and Lumivero will not be responsible for verifying any such authorization.
Can I choose to remain anonymous?
You can always choose to deal with us anonymously or by using a pseudonym. You also may choose not to give us your personal data. However, please note that if you choose not to provide us with your personal data or to deal with us anonymously, this may affect your ability to access or use certain functions of our website, products, or services, and we may not be able to respond to your queries.
If you wish to remain anonymous when dealing with us via a telephone call, please advise the call operator assisting you. Providing your personal details enables us to provide you with a contact record reference number which allows you, and other authorized persons, to retrieve information about that call at a later date.
Choosing to grant these permissions to NCapture:
When you import data captured using NCapture into NVivo, you have the option to exclude some unwanted information (such as location or bio data). Refer to the help documentation in NCapture and NVivo for further details.
Except as provided in this Privacy Policy, Lumivero will not disclose your personal data to a third party unless you have consented to the disclosure, the disclosure is required or authorizsed by law, in an emergency, or in the event of an investigation of suspected criminal activity, such as fraud.
When we disclose personal information to third parties, we make all reasonable efforts to ensure that we disclose only relevant information, and that it is accurate, complete and up to date, and that the third party will comply with relevant privacy laws in relation to that information.
Notwithstanding the security measures implemented by Lumivero, we advise that there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted or modified by third parties. While Lumivero takes reasonable measures to protect your personal data, we cannot warrant the security of any information transmitted to Lumivero online and users of our website do so at their own risk.
If you have security concerns or wish to provide personal information by other means (e.g., by telephone or paper), you may contact us using the contact details set out at the bottom of this Privacy Policy.
As a customer or website user of Lumivero, you consent to Lumivero transferring or granting access to your personal data to companies in the Lumivero Group. All data is transferred or accessed using either a secure transport layer or encrypted algorithm. Most of the data collected is then centralized and imported into a central customer relationship management system and housed within secure data centers. This is available to staff across all regions within Lumivero by way of an encrypted secure transport layer and individual staff authentication is required.
All data is stored with secure methods, and with limited/restricted access to persons duly authorized by Lumivero. Customer data stored in the cloud components of Lumivero products is stored in one of the four regional data centers used by Lumivero. These data centers are located in Canada, Singapore, Netherlands, and the USA. The data center geographically closest to the customer will be chosen as the default location. Enterprise customers may specify the data center they wish to use. Should Enterprise customers decide not to specify a region, the region geographically closest to the Enterprise customer will be selected by default.
Right to Erasure: you have the right to request that we erase your personal data without undue delay in certain circumstances, such as where we collected personal data on the basis of your consent and you withdraw your consent;
Right to Restriction of Processing: you have the right request that we restrict the use of your personal data in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your personal data;
Right to Withdraw Consent: where you have given us consent to process your personal data, you have the right to withdraw your consent; and
Right to Data Portability: you have the right to request that we provide you with a copy of your personal data in a structured, commonly used and machine-readable format in certain circumstances.
Right to Deletion: you have the right to request that we delete your personal information, subject to applicable laws. To make such a request, please contact us at dataprotectionofficer@lumivero.com with the subject line "Data Deletion Request." In your request, please include (i) your full name; (ii) the email address associated with your account; (iii) details about the data you wish to have deleted; and (iv) any additional verification information necessary to confirm your identity.
Similarly, if you reside in Australia, you have the 'Right of Access' and the 'Right of Rectification' set out above. If we refuse to provide you with access to your personal data or to update your data in the way you request, we will provide you with written reasons. If we refuse to correct or update your information, you may request that we make a note on your record that you are of the opinion that the information is inaccurate, incomplete, out of date, irrelevant, or misleading, as the case may be.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material). You will be notified of any likely costs before your request is processed.
To exercise your rights as set out above, please contact our Data Protection Officer (DPO) using the contact details set out at the bottom of this Privacy Policy.
Data collected through the use of cookies may include personal data (and will therefore be regulated by applicable privacy laws) if the data subject is an identified or identifiable natural person. We will deal with any personal data collected by cookies in the same way we handle other personal data under this Privacy Policy.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by selecting the appropriate setting on your browser. If you disable cookies, this may prevent you from using the full functionality of our website. However, you can still place orders.
Types of Cookies We Use. The following are types of cookies we use on this site:
You can opt out of the collection of information via Google Analytics by downloading the Google Analytics Opt-out browser add here. Google’s privacy policy can be found here.
Google AdWords
Our website uses Google Analytics and Google AdWords cookies to advertise our products and services through Google AdWords and/or other third-party vendors to persons who have previously accessed our website.
We use Google Ads to improve our presence online and help measure the effectiveness of our advertising. Google Ads helps Lumivero to make sure our ads are shown to the right people. It collects data that helps you track conversions from Google ads, optimize ads, build targeted audiences for future ads and remarket to people who have already taken some kind of action on your website.
You can opt out of Google’s use of cookies by visiting the Google Ad Settings here. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page here.
Clickstream data
When you visit our website, a record is made of your visit, including the following information:
We analyze this non-identifiable website traffic data (including through the use of third-party service providers) on an aggregated basis to improve our services and for statistical purposes.
No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's log files.
Facebook
We use the Facebook pixel - a piece of code that you put on your website that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website.
Pixels helps Lumivero to make sure our ads are shown to the right people. It collects data that helps you track conversions from Facebook ads, optimize ads, build targeted audiences for future ads and remarket to people who have already taken some kind of action on your website.
Autopilot
We use Autopilot to send marketing communications. Autopilot will capture identifiable information (e.g., Name, Email). Autopilot collects information to help us better segment audiences and serve you relevant marketing communications.
Amplitude
We use Amplitude to report on our product usage. We capture non-identifiable, and identifiable information in Amplitude. This is primarily used to aggregate data and generate reports on how our products are being used. This helps us improve our products, and operations.
Demio
Demio is a webinar platform we use to engage, communicate, and build relationships with our prospects and customers. We use Demio to host webinars and collect personally identifiable information in relation to webinar engagement data.
Drift
Drift is used to provide a chat-bot and real-time conversation with our team, on our website. We may capture personally identifiable information such as names and email. This is so we can best communicate with the user.
Full Circle
We use Full Circle to measure engagement with, and efficacy of, certain marketing communications.
LinkedIn
We use the LinkedIn pixel - a piece of code that you put on your website that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. Pixels helps Lumivero to make sure our ads are shown to the right people. It collects data that helps you track conversions from LinkedIn ads, optimize ads, build targeted audiences for future ads and remarket to people who have already taken some kind of action on your website.
Marketo
We use Marketo to measure engagement with, and efficacy of, certain marketing communications.
Mixmax
We use Mixmax to improve our email communication. Personally identifiable information will be captured in Mixmax (e.g., email). The application is used to improve our email communications.
Notion
Notion is used as an internal wiki. Occasionally, information you provide may be included in Notion for the purposes of improving our products and operations.
Segment
We use Segment to pass information between applications. Segment is used to pass information between applications. Your information, identifiable and non-identifiable, may flow through segment.
Typeform
Typeform is used to collect survey data. We use collected survey data to improve our products, create educational content, create marketing content.
Unbounce
We use Unbounce to create marketing web pages. We capture personally identifiable information such as names, emails, and addresses so we can best communicate with users interested in our products.
Zapier
We use Zapier to send collected information between multiple applications. When you submit your details on our website, these details may be passed via Zapier to other applications. This helps us understand how you use our website.
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If at any time you would like to unsubscribe from receiving emails from Lumivero, you can email us at info@lumivero.com and we will promptly action you request.
