Beyond Metrics: Practical Qualitative Workflows that Scale

Fiona Wiltshier is an experienced qualitative researcher and NVivo expert with over 20 years of experience supporting research across academic, government, and commercial settings. She previously spent nearly a decade at QSR International, the original developer of NVivo, where she helped establish global training programs and consultancy services, and now works as an NVivo consultant with Lumivero through her own company, ConcorsCo.

Fiona has trained thousands of researchers across more than 20 countries, helping them deepen their NVivo knowledge and strengthen project insights. Through ConcorsCo, she delivers NVivo training and coaching to researchers worldwide.

Fiona is currently one of only around 20 NVivo Platinum Certified Trainers globally.

Silvana is a sociologist and a former academic. She has been training, consulting, and publishing about qualitative data analysis software since 1995. She is author of "Voice to Text: Automating Transcription,” “Using Web 2.0 Tools for Qualitative Analysis,” and co-author with Judith Davidson of “Qualitative Research Design for Software Users” and “Qualitative Research and Technology: In the Midst of a Revolution,” and co-author with Linda Gilbert and Kristi Jackson of “Tools for Qualitative Analysis.” She is part of the product marketing team at Lumivero.