NVivo’s Customer Portal has a new look: Here’s what to expect

The crisp new look for the NVivo Customer Portal is giving our customers a more cohesive user experience and introduces a new central access point for all the NVivo products and integrations.

Improved User Portal Experience - Get more done in less clicks  
NVivo takes the next step by establishing a truly updated customer centric, cloud-based portal approach. The portal provides a centralized hub giving you instant access to your account details, a single location for easily adding new technology, quick access to user education, onboarding, support, and a simplified purchase experience making it even easier for you to interact with the QSR team.

The updated user experience helps you get to what you need faster. Whether it’s access to the product for the first time, access to NVivo Academy, connect with support, or find transcription details. Accessing what you need just got a lot easier.

Looking for something specific? Jump to our FAQ.

Here’s some examples of what’s new:
Our reimagined portal design brings useful resources like the NVivo Community, NVivo Academy and help sections even closer to you with just a couple of clicks.

By removing the number of clicks to navigate around the portal, we give you easier access to things like the products you own, NVivo Transcription and NVivo Collaboration Cloud.

Settings have been folded into a user menu located in the bottom left of the screen


Will the portal login URL change?
No - you will still login to the same URL. The UI has just been updated to provide a more user friendly experience

Can I still access all of my purchases and invoices?
Yes, these have been moved into the user account menu in the bottom left hand corner of the screen

Is my payment information still secure with these changes?
Yes, QSR takes data privacy very seriously and we are continuing to utilize best in class technology to keep your payment information secure.

Will all users receive access to the new portal?
Yes, this will be rolled out to all users both new and existing.

Do I still have access to all of QSR’s resources through the new portal?
Yes, we have made accessing the community, academy, and help center much easier in the new portal interface.

What's new in NVivo 12

The new NVivo 12 is here, and I’m very excited to share with you all the new features and improvements that are available across both Windows and Mac, that will enhance your research experience and allow you to do more of what you want to do with NVivo.

We’ve heard your feedback about particular aspects of the software, and our developers have worked hard to bring you a new version of NVivo that we think you are really going to enjoy using more than ever before.

In this blog, I’m going to take you through a comprehensive overview of the changes in NVivo 12, across both Windows and Mac, and how these changes and new features will be of use to you in your work.

Easier to learn, faster to use

Improved navigation with a new ribbon

In NVivo 12 (Windows), we have redesigned the ribbon to make commonly used features easier to find.

Commands on the main tabs have been reorganized and many ribbon tabs are hidden until you need to work with them, reducing clutter, and giving you the tools you need, when you need them.

What’s new in terminology for both Windows and Mac?

Based on feedback from our users, we’ve updated our terminology and streamlined NVivo’s Navigation View so you can spend less time learning software, and more time working on your project.

Find what you’re looking for with the enhanced Navigation View

The new Navigation View reflects the new terminology and provides faster access to your data.

In NVivo 12 (Windows), the Find Bar has also been upgraded, and it will now return live search results as you type.

Enhanced support for mixed methods research

We know there are a growing number of researchers working in mixed methods and in order to support those working with both qualitative and quantitative data, we’ve added features to support this approach.

Crosstab query

The new crosstab query enables the analysis of themes by one or two attributes, such as age and gender, or by cases. Totals are automatically calculated.

For example, you might want to check:

Or, you might want to compare mentions of particular themes by attributes such as gender and age groups.

Exchange data in SPSS format

For those researchers working with SPSS, you will now be able to export numerical data from NVivo into an SPSS data file (.sav).

For example, you can export a classification sheet or the results of a crosstab query to an SPSS data file. As you are able to export directly from NVivo into SPSS format, you won’t need to spend time editing the file or preparing it for import into SPSS, and you can begin your statistical analysis in SPSS straight away.

In NVivo 12 (Windows), you are also able to import files from SPSS to create classification sheets in NVivo. Then you can use the cross-tabs feature in NVivo to explore these variables with your thematic coding.

Enhanced classification system

Based on user feedback, we’ve made some changes to the classification system, making it more intuitive and easier to learn. We’ve done this by making the link between classification data and classified items more clearly represented.

You are now able to easily assign attribute values to your cases or files.

More ways to automate with auto coding by speaker

If you are working with data such as focus group transcripts, NVivo 12 (Windows) now has a much easier way to create cases for multiple speakers in a transcript:

You can enter the name of each speaker in a transcript and NVivo will:

No need to fiddle with heading styles in Word! (Unless you really want to.)

Enhanced pattern-based coding

Pattern based auto coding is a feature which has been available in previous versions of NVivo (Windows), and is a way of automatically coding content based on previous coding activity. NVivo uses a training set of nodes coded by the user to check for similarities in new data being coded. In NVivo 12 Plus, the process for pattern-based coding has been updated to provide greater transparency and give you more control over the results.

You are now able to see the words NVivo has identified as being relevant for a code so you can make decisions to include or exclude them as needed:

Additional improvements in NVivo 12 Mac

Improved project start-up time

Researchers using NVivo Mac have shared their feedback with us, and we’ve made great improvements to the project start-up time. You can now spend more time with your data and working on your project in NVivo 12 Mac.

PDF Region coding

NVivo 12 Mac now allows you to apply coding to regions of PDF documents, so you can then:

Generate new visualizations

Mac users are now able to use charts to present or explore the summary of their coding between files, nodes and cases with NVivo 12 Mac.

For the first time, you will be able to:

Visualizations are an effective tool, particularly when it comes to presenting your research and we’re very pleased to be able to offer this functionality to those working with NVivo Mac.

Codebook exporting

For those researchers who may be working in a team, or simply want to share their research progress, or coding structure, NVivo 12 Mac now allows you to export your codebook.

This can be particularly helpful for consulting with your peers and mentors for direction in your research and analysis process, or when you’re working as part of a team and need to share the coding structure with other researchers.

As with all versions of NVivo, our primary goal has been to create an improved experience for all researchers based on the valuable feedback that you provide us with. We’re looking forward to hearing your thoughts on NVivo 12 and how it’s helping your research.

You can get started today with a free trial for NVivo 12 and explore the new features for yourself.


Silvana di Gregorio

Silvana is a sociologist and a methodologist specializing in qualitative data analysis. She writes and consults on social science qualitative data analysis research, particularly in the use of software to support the analysis. She is also QSR International's Director of Research.

Which edition of NVivo will you choose?

Yes, the new NVivo suite is here and you can choose an edition of the software that suits the way you want to work.

Question is, how do you choose the edition that's right for you?

As with all of life's great choices, it depends on a combination of factors - the data you're analyzing, the techniques you want to use, your level of expertise and your budget.

Don't panic.

To help you make an informed decision, the creative team at QSR have developed a handy comparison matrix that shows you what to expect from each edition. Here's a taste:

You can scan the list and get a feel for which edition is right for you.

Below, is a quick match-up between researcher characteristics and edition features.

Begin with NVivo 11 Starter for Windows

As the name suggests, NVivo 11 Starter is a great launching point for your qualitative journey and, depending on the type of data you want to analyze and the techniques you want to employ, it may be all you ever need.

You can code the themes in your text-based sources and deepen your analysis using queries and visualizations (we're especially excited about the new Comparison and Explore Diagrams). And, of course, you can export your work for use in other tools like Excel or SPSS.

If you're worried that your requirements will change further down the track, then Starter is a safe place to begin - you can always upgrade to NVivo 11 Pro for Windows as your work and expertise evolves.

Here are a couple of scenarios where NVivo 11 Starter might make a sensible choice:

It's impossible to portray the depth of a person's experience in a few simple callouts and there are so many other scenarios - but you get the idea.

Moving onto NVivo 11 Pro for Windows

NVivo 11 Pro is the full NVivo experience. It has everything that you've come to know and love. It contains all the features of NVivo 11 Starter and includes some exciting new features like Mind Maps for brainstorming and Project Maps for exploring connections.

NVivo 11 Pro is a great tool for anyone analyzing qualitative data. Here's just one example of what an NVivo Pro might look like:

Advanced analysis and automation with NVivo 11 Plus for Windows

NVivo 11 Plus has all the features of NVivo 11 Pro and includes some powerful new tools for those who want to get to grips with larger datasets. Whether you're exploring the relationships in your social networks or wanting a heads-up on the positive/negative things people are saying - then NVivo Plus can help you get there.

More features for NVivo for Mac

Meanwhile, NVivo for Mac continues to move forward in leaps and bounds. In the new version you'll be able to work with pictures, automatically code and classify your survey data and use NCapture to gather content from social media platforms.

Here's a brief taste:

So whether you sling on a messenger bag, carry a briefcase, wear a tie or don a cape - there will be something for you in the new NVivo suite.

Find out more about features and pricing on the QSR website.